City of Pasadena
Report Outage

Create your account below

Portal Registrations Hints:

House Number Hint: Use ONLY the numeric portion of your address and do not include the unit number for apartments.

Example: 123 Main St. #99
Enter: 123

Name on Account: Enter your name EXACTLY the way it reads on your bill and make sure to include your middle initial if used.

Example: John B Sample
Enter: John B Sample

Account Number Hint: Include the dash in your account number EXACTLY the way it reads on your bill.

Example: 99999-9
Enter: 99999-9

IMPORTANT: Refuse only customers cannot register for the portal at this time. For assistance, please call 626-744-4005.

  • PWP Glenarm Plant
    Be Prepared
    How to Prep Your Home for a Power Outage
    Check out PWP's emergency preparation tips to ensure you and your family are ready for a power outage.

  • Mobile Phone

    Start New Water/ Electric Service

    For Refuse only customers, call 626.744.4005

  • Pie and Bar Charts

    Quick Pay

    Pay your latest bill without logging into the customer portal

  • Markers

    Water or Electric Outage Update

    Find contact information, view FAQs, report water waste, and more

  • Energy Gauge

    Aggregate Usage

    Property owners with units 50,000 square feet+ to disclose energy usage (CEC)