City of Pasadena
"Remember me" will keep you logged in and will store your User ID on the computer you are using. Do NOT use this feature on public computers (such as those in a library, hotel, or internet cafe).
Report Outage

Create your account below

Portal Registrations Hints:

House Number Hint: Use ONLY the numeric portion of your address and do not include the unit number for apartments.

Example: 123 Main St. #99
Enter: 123

Name on Account: Enter your name EXACTLY the way it reads on your bill and make sure to include your middle initial if used.

Example: John B Sample
Enter: John B Sample

Account Number Hint: Include the dash in your account number EXACTLY the way it reads on your bill.

Example: 99999-9
Enter: 99999-9

IMPORTANT: Refuse only customers cannot register for the portal at this time. For assistance, please call 626-744-4005.

Energy awareness & tracking makes it easy to understand your home or business

  • PWP Glenarm Plant
    Be Prepared
    How to Prep Your Home for a Power Outage
    Check out PWP's emergency preparation tips to ensure you and your family are ready for a power outage.

  • Mobile Phone

    Start New Water/ Electric Service

    For Refuse only customers, call 626.744.4005

  • Pie and Bar Charts

    Quick Pay

    Pay your latest bill without logging into the customer portal

  • Markers

    Water or Electric Outage Update

    Find contact information, view FAQs, report water waste, and more

  • Energy Gauge

    Aggregate Usage

    Property owners with units 50,000 square feet+ to disclose energy usage (CEC)